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- IMPORTANT NOTE – Doors with Laminate, Veneer & Sunmica may get minor uneven finishing near striker plate and mortise/lock body inside the door, which is very normal while installing large locks. These can’t be repaired by our team and will not be compensated.
- Installations normally done on next day of requesting, it can be a week some times. If you don’t get any call or message from coordinator in 24 hours of submitting request please contact WhatsApp support 1234567890. We will arrange your installation ASAP. (Due to festive sales, installation may take 4-8 days for installation after submitting request)
- Please register warranty after installation on nexelindia.com is required for warranty claims.
- If your door thickens is less than 35mm please WhatsApp support 1234567890 we will suggest suitable model or arrange return. Carpenter can make modification to increase door thickness at additional charges depends on the modification required.
- Installations takes from 2 to 3 hours some times more as there is lot of carpentry work of door drilling.
- Before installation you can understand your lock by watching setup videos and learn app configuration part, download & register the app to save installation time. Click here to see videos & know the app for your lock model.
- Installer only does fitting work for security reasons he will not create your passwords. Once installation is done you can call support 1234567890 for lock demo & user settings.
- Sometimes installer might not arrive at given time due to emergency. Please bare with us you will get next day time slot.
- If your door is not ready when installer visits he can wait max 20 minutes, we have other customers to attend so we will never wait more than 20mins.. If your interior work is under process, before submitting installation request make sure your door is fully ready at its place to install door lock. If the door is not ready at the time of scheduled appointment, re-visiting charges of ₹500/- will be charged.
- We will not install lock on metal doors and places where granite is used as it requires fabrication work and granite drilling expert.
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